We understand that preferences may change, and sometimes you may need to exchange an item for various reasons.

At Hirkani By Iram, we are committed to ensuring your satisfaction and providing you with a smooth and hassle-free exchange process.

Important Note

• We have a flexible exchange policy whereby you may exchange any Unstitched Saree ONLY. Stitched or customized sarees cannot be exchanged or refunded.

• All exchange details must be communicated through our Exchange Form immediately. Any changes, once an order is processed, cannot be guaranteed.

• For any alterations to your stitched orders, please contact our WhatsApp or Instagram team immediately and fill out the Exchange Form within the required timeframe.

• Hirkani By Iram reserves the right to determine the eligibility of any exchange.

Exchange Policy

Please review our exchange policy below.

1. Eligibility for Exchange

• To be eligible for an exchange, the saree must be in the same condition as when you received it. It should be unworn or unused, with all tags, cards, labels, and original packaging intact.

• We require the receipt or proof of purchase to process the exchange. Please ensure that you retain this document for your reference.

• The Exchange Form must be filled out correctly and sent to us as soon as possible so we can process your exchange or alteration request.

• Exchange will also depend on product availability. If the requested item is unavailable, you may be issued store credit.

• Online purchases can only be exchanged through online channels, with a processing time of 2–3 weeks from the date of request. Additional delays may occur during the processing period.

• Due to the nature of our products, Hirkani By Iram reserves the right to handle each situation accordingly.

All exchange requests are assessed on a case-by-case basis. We encourage you to contact our customer care team for prompt resolution. Customers are kindly reminded to review their orders carefully, including colors, sizes, and quantities, before placing their orders.

2. Timeframe for Exchange

• You may initiate an exchange request within 2 days from the date of receiving the parcel.

• The item must reach our return facility within 3–5 working days from the date the exchange request is initiated.

• Delivery is attempted twice. If the exchange parcel is not handed over to the rider, the parcel will be returned to our studio/warehouse and the exchange fee and delivery fee will be charged again for redelivery.

• Faulty items must be reported within 24 hours of receiving them. We cannot be held responsible for issues reported after this timeframe.

• This includes items with stains, defects, or any other issues.

3. Excluded Items

Certain items are not eligible for exchange. These include:

• Stitched items cannot be exchanged, returned, or refunded.

• International orders or customized sarees/products.

• Items altered or customized according to your specifications.

• Items damaged due to improper use, mishandling, or any other factors not attributable to a manufacturing defect.

• Items classified as Sale or Sample Sarees, or marked as non-returnable or non-exchangeable at the time of purchase.

4. Exchange Process

To initiate an exchange, please fill out the Exchange Form within 24–48 hours after receiving your parcel or contact our customer support team through WhatsApp or Email.

You may also contact us through Instagram for assistance.

Please provide your order number, details of the item you wish to exchange, and the reason for the exchange.

Our customer support team will guide you through the exchange process and provide you with further instructions if your request is deemed eligible.

Once your exchange is approved, securely package the item and include all original accessories and documentation.

The courier service personnel may collect the old parcel from you and hand over the new parcel at the same time or within a few days.

If your exchange is accepted and falls within our reverse-pickup cities, we will send a rider who will collect your item and replace it with the one you desire. In case you are in a remote area where the courier does not offer this service, we will provide instructions on how and where to send your package.

Items sent back to us without first requesting an exchange will not be accepted.

5. Exchange Options

If the item is eligible, you may choose one of the following options:

• Exchange for a different saree of equal value: We will facilitate the exchange and ship the new item to you.

• Exchange for a saree of lesser value: If you choose a saree with a lower price than the original item, you will receive store credit for the difference. No cash or alternative refund will be provided.

• Exchange for a saree of higher value: You will be required to pay the price difference between the original item and the new selection, along with any applicable taxes or fees.

• Store Credit: If you prefer, we may provide store credit equivalent to the value of the returned item, which you can use towards a future purchase on our website. Store credit is valid for 30 days only.

Note: Upon receiving the returned item, our team will inspect it to ensure it meets the exchange eligibility criteria.

6. Shipping Costs

• The customer is responsible for the exchange and shipping costs associated with returning the item for an exchange unless it is due to an error on our part or a manufacturing defect.

• Delivery charges are not reimbursed, even for faulty products.

• The exchange fee is separate from the delivery fee.

• The customer will have to bear the courier charges for the exchange of the saree/product.

• Delivery charges start from Rs. 350 and may vary depending on the area and parcel weight.

Product Color & Appearance

All our articles may appear slightly different from how they are shown on the website due to lighting conditions during photography and differences in lighting or screen settings at the customer’s end.

We can assure you that the articles remain the same as shown and described on our website.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.

Exceptions / Non-Exchangeable Items

Certain sarees cannot be returned or exchanged, including stitched, customized, altered, sale, sample, or special-order products.

Please get in touch with our customer support team if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns or exchanges on sale items or gifted items.

Alterations in Stitching

Measurements may differ by 1–2 inches since our items are not mass manufactured.

For stitched items requiring alterations, please contact us through WhatsApp so that we may inspect the nature of your request.

If an error has been made from our side, your alteration will be processed free of cost.

In case the issue is due to a change requested by the customer, alterations may still be carried out but will be subject to a fee starting from Rs. 1,500, depending on the level of service required.

Fool Proof Exchange

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Important Note

Customers must first inform our team before processing or returning any order. Once confirmed by the team, the customer can proceed with sending the item.

This measure is taken to ensure the safety and privacy of our brand’s studio/warehouse.

Exchange on Sale Items

Sale items cannot be exchanged, whether during the sale period or after the sale has ended.

Policy Changes

Please note that our Exchange Policy is subject to change without prior notice. Hirkani By Iram reserves the right to refuse exchanges that do not meet the specified eligibility criteria or requests made outside the designated timeframe.

Refund Policy

At Hirkani By Iram, we strive to provide a high-quality online shopping experience and ensure that every item delivered to you is wearable and meets our quality standards.

Please note that we do not offer refunds under any circumstances. All purchases made through our website are non-refundable.

In eligible cases, customers may be offered an exchange or store credit only, subject to our Exchange Policy and the following conditions:

• Items must be in perfect, unused condition with all tags intact.

• Damaged, worn, washed, or ripped items will not be eligible for exchange or store credit.

• Stitched, customized, altered, sale, gifted, and international orders are strictly non-refundable and non-exchangeable.

• Customers are responsible for shipping the item(s) back to our warehouse/studio at their own expense unless the issue is due to an error on our part.

• Any claim regarding faulty, incorrect, or damaged items must be made within 24–48 hours of receiving the parcel.

• All claims will undergo inspection and approval by our team before any exchange or store credit is issued.

• Slight color variations caused by screen brightness, lighting, or device display settings are not considered valid reasons for refund or exchange.

• Shipping and delivery charges are non-refundable.

We reserve the right to reject any claim based on damages caused after delivery, invalid requests, or failure to comply with our Exchange & Refund Policy.

Important Note

Please be informed that Hirkani By Iram reserves the right to modify its terms and conditions at any time.

While we strive to keep you updated, we recommend reviewing our policies periodically to stay informed about any changes.

Hirkani By Iram appreciates and values your trust and patience.

Please feel free to reach us at:

WhatsApp: Contact Us on WhatsApp

Email: Email Us

Instagram: Follow Us on Instagram